An unlocked HTC accepts SIM cards from any network, which matters when you switch provider, pass the phone to a relative or travel. HTC handsets locked by a network are opened with an unlock code typed into the phone. We email the code after you order and pay, along with instructions for your model, so you never need to post the handset.
Which HTC phones can be unlocked with a code?
Most HTC handsets sold through UK and overseas networks can be unlocked with a code, including the Android-based One, Desire and U series and many older Windows Mobile and Windows Phone models. The exact steps depend on the software the phone runs, so start by working out which HTC family yours belongs to, then follow the matching row below.
| HTC family | Software | Where to see the IMEI | Where the code goes |
|---|---|---|---|
| One, Desire, U series and later | Android with HTC Sense | Settings > About > Phone identity, or *#06# | The SIM network unlock PIN box after inserting another network’s SIM |
| Windows Phone models such as the 8X | Windows Phone | Settings > About > More info | The network unlock prompt that appears with a foreign SIM |
| Older Windows Mobile and keypad HTCs | Windows Mobile or HTC’s own software | *#06#, or the label under the battery | An unlock code request shown at start-up |
Menu names can shift slightly between HTC Sense versions, so if Phone identity is not there, look for Status or SIM status within About.
What do I need to order an HTC unlock?
Have the IMEI, the network the phone is tied to and the model name ready. The IMEI appears when you dial *#06#, and the model is usually shown under About in the settings. If the HTC was second-hand and you do not know its original network, put in a different SIM and make a note of the message and any logo that appears.
Our guide to finding your IMEI number covers phones that will not switch on, where the box or battery label is your best source. Then choose your model in our HTC unlock codes.
How do I type the unlock code on an HTC?
Turn the HTC off, fit a SIM issued by another provider, and restart it. On Android models a box titled SIM network unlock PIN appears; key in the code and press Unlock. Older Windows handsets show a similar request during start-up. After a successful entry, the screen confirms the unlock and the phone looks for the new network.
- Place your HTC order, listing the model, IMEI and locking network.
- Pay by PayPal, or by bank transfer, putting the order number in the reference. Your code is prepared after the payment has been confirmed.
- Read the email in full and follow any notes it gives for your particular model.
- Insert the new SIM with the phone powered off, then start it up.
- Type the code when the HTC asks for it, then confirm. Make a call to be sure the new SIM works.
Will my HTC keep its network branding after unlocking?
Usually, yes. Network-supplied HTCs often carry the original provider’s logo at start-up, extra pre-installed apps and that network’s settings. A code removes the network lock, which decides which SIM cards are accepted, but it does not change the software build. The phone works on any network while still showing the old branding.
That branding is cosmetic and does not stop calls, texts or data on your new SIM. If mobile data does not start after the unlock, check the access point settings under the mobile network menu, as the new network may publish its own settings for you to enter.
What happens if the HTC rejects the code?
HTC phones limit how many wrong codes they will take, and each failed entry uses one up. Once the limit is reached, the handset may refuse further codes. Stop after a single rejection, compare what you typed with the email digit by digit, and get in touch with your order number before making another attempt.
Common causes include typing the code with the original network’s SIM still inside, a model chosen wrongly at checkout, or a phone that has already used up its attempts with a previous owner. Contact us and we can check the order details against your IMEI.
Frequently asked questions
Does unlocking wipe my HTC?
No. Entering a network code leaves your contacts, photos and apps in place. It is the method networks themselves use to release a phone.
Is an HTC unlock permanent?
Yes. After the code is accepted the phone stays open to any network, through software updates and factory resets alike.
Can I cancel after the code is emailed?
No. Unlock codes are digital, so the right to cancel ends once the code is delivered. See our refunds and cancellations page for the full policy.
How long will my HTC code take?
That varies by model and network, and the current estimate is on each product page. An email follows when your HTC code is ready.
Ready to order? Pick your handset from our HTC unlock codes, or look at unlocking for other makers.
For HTC device help and software updates, see HTC UK support. The GSMA explains what the IMEI is, the number your unlock code is made for.