Delivery Information

How and when you receive your order depends on what you buy. Every order is processed once your bank transfer has reached our account.

Voucher codes, PINs and unlock codes

These are sent by email to the address on your order, with instructions on how to use them. There is no delivery charge. If you cannot see the email, please check your spam or junk folder before contacting us.

International mobile top-ups

The credit is applied directly to the mobile number you gave us, and we email you when it has been sent. There is no delivery charge. Please check the number, including the country code, before you order, because a top-up sent to a wrong number cannot be reversed.

SIM cards, phones and accessories

We deliver to UK addresses only, by post or courier, to the delivery address on your order. Any delivery charge is shown at checkout before you pay. Some deliveries may need a signature.

How long it takes

We start as soon as your payment arrives. Many UK bank transfers arrive quickly, but some banks hold a first payment to a new payee for checks, and some orders need extra security checks, so we do not promise a fixed time. Unlock codes depend on the manufacturer and network, and the product page shows the usual waiting time. Posted items are dispatched after payment and arrive in line with the postal service.

Something not arrived?

Email info@myphonecard.co.uk with your order number and we will check it for you. See also our refunds and cancellations page.