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Privacy Policy

This policy explains how JDF Tech Limited, trading as MyPhoneCard (“MyPhoneCard”, “we”), collects and uses your personal data when you use myphonecard.co.uk or buy from us. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

MyPhoneCard is a trading name of JDF Tech Limited, 396 Barking Road, London, E13 8HJ. We are the data controller for the personal data described in this policy. Contact: info@myphonecard.co.uk.

What we collect

  • Account and contact details: your name, email address, phone number and billing or delivery address.
  • Order details: what you buy, and the details needed to fulfil it, such as the mobile number to top up or a phone’s IMEI number for an unlock code.
  • Payment information: payments are made by bank transfer from your own bank. We never see your card or online banking details. We keep a record of the payment and its reference.
  • Messages: anything you send us by email, phone or our contact page.
  • Usage data: if you accept analytics cookies, Google Analytics records how you use the site. See our cookie policy.

Why we use it

  • To fulfil your order (our contract with you): processing top-ups, sending voucher codes, PINs and unlock codes, posting SIM cards and answering your questions.
  • To meet legal duties: keeping accounting and tax records, and preventing fraud.
  • To run and improve the shop (our legitimate interests): keeping the site secure and fixing problems.
  • Analytics (your consent): only if you accept analytics cookies. You can change this at any time.

We do not sell your personal data, and we do not send marketing emails unless you have asked us to.

Who we share it with

  • Our bank, to receive your payment and match it to your order.
  • Mobile networks and top-up providers, only the details needed to apply a top-up or unlock.
  • Our hosting and email provider, which stores the website and our emails securely.
  • Royal Mail or couriers, to deliver SIM cards and accessories.
  • Google, for analytics, only if you have accepted analytics cookies.
  • The police or other authorities, where the law requires it.

Some of these providers may store data outside the UK. When they do, it is protected by safeguards approved under UK law.

How long we keep it

We keep order and payment records for six years, as required for tax and accounting. We keep your account until you ask us to close it. Messages are kept for as long as needed to deal with your query.

Your rights

You can ask to see the personal data we hold about you, to correct it, to delete it, to restrict or object to how we use it, or to receive a copy to take elsewhere. Where we rely on your consent, you can withdraw it at any time. To make a request, contact us. We will reply within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Keeping your data safe

The site uses an encrypted (HTTPS) connection, account passwords are stored securely, and access to customer data is limited to the people who need it to process your orders.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.