Keeping a phone topped up in Jamaica means family in Kingston, Montego Bay or the parishes can call, message and get online when they need to. If you live in the UK and want to send credit yourself, this guide explains how to order a Jamaica mobile top-up and avoid the mistakes that most often trip people up.
Can I top up both Digicel and Flow numbers in Jamaica?
Yes. Our Jamaica page supports both of the island’s mobile networks, Digicel and Flow. They offer the same five amounts in Jamaican dollars, but Flow is priced a little lower in pounds than Digicel for each one. Find out which network your contact is with, then choose it first so the correct prices load on the product page.
Jamaicans can keep their number when they switch between Digicel and Flow, so the number alone will not always tell you the network. A short message to check is worth it.
Top-ups are for prepaid phones. If the person pays a monthly postpaid bill, credit cannot be added this way.
How do I write a Jamaican number with the +1 876 code?
Jamaica is part of the North American numbering plan, so its country code is +1 and most mobile numbers sit under the 876 area code. A local number has seven digits, written as xxx xxxx. In full international form it becomes +1 876 xxx xxxx, which is eleven digits in total once you count the 1 at the start.
- How a Jamaican might give it to you: 876-xxx-xxxx or just xxx-xxxx
- How to enter it in the Jamaica Mobile Number box: +1 876 xxx xxxx
Because +1 is shared with the United States and Canada, leaving out 876 sends the order towards a number that is not in Jamaica at all. The other frequent slip is typing 1 876 twice when the contact already includes it. After 1 876 there should be seven digits, no more and no fewer.
What amounts can I send to Jamaica, and how much are they?
Digicel and Flow share five amounts: 800, 1,600, 2,400, 4,000 and 8,000 JMD. On Digicel those cost from £5.49 to £54.99, and on Flow from £4.99 to £49.19. So the full price range in pounds is £4.99 to £54.99 depending on network and amount. The product page shows the live price for each pairing before you order.
| Amount (JMD) | Digicel (GBP) | Flow (GBP) |
|---|---|---|
| 800 | £5.49 | £4.99 |
| 1,600 | £10.99 | £9.89 |
| 2,400 | £16.49 | £14.79 |
| 4,000 | £27.49 | £24.69 |
| 8,000 | £54.99 | £49.19 |
The Jamaican dollar figure is the credit we send. What the recipient then does with it, for example buying a data plan from Digicel or Flow, is governed by the network’s current plans.
With amounts up to 8,000 JMD, it is worth agreeing the figure with the person first so you are not sending more or less than they expected.
What should I double-check before paying for a Jamaica top-up?
Four checks cover almost everything. Confirm Digicel or Flow, make sure the number reads 1 876 plus seven digits, check the JMD amount and its price, and look over your email address. Getting the area code right matters more here than for most countries, because a missing 876 points the number at North America instead of Jamaica.
- Is the network correct for the phone today?
- Does the number include both 1 and 876?
- Have you picked the agreed JMD amount?
- Is your email typed without errors?
How do I pay for a Jamaica top-up by bank transfer?
We only accept payment by UK bank transfer. Once the order is placed, the order page shows your order number and our bank details. From your UK bank, transfer the exact total and add the order number as the reference. We rely on that reference to connect your payment with the right Jamaica order, so please do not leave it blank.
Some banks ask you to confirm a payee you have not paid before, or hold a first payment for a short review. Both are normal checks. If you are new to paying this way, our walk-through on paying by bank transfer sets out what to expect at each step.
When does the credit land on the Jamaican phone?
We process the order once your payment is confirmed. The credit is usually applied to the Digicel or Flow number during that processing, and we email you to confirm it has been sent. The recipient typically gets a message from the network too. Bank checks can vary from one transfer to another, so we do not commit to a fixed time.
If our email has reached you but the balance looks unchanged, ask the person to check through the network’s app or balance code and restart the handset if needed. If nothing has changed, email us with your order number.
What if I send credit to the wrong number in Jamaica?
If the number entered at checkout is valid but belongs to someone else, the credit reaches that person and cannot be taken back by Digicel or Flow. For that reason we cannot refund a top-up sent to a wrongly entered number. Take the number from a message sent by the recipient, include 1 876, and check every digit before you pay.
If you see a mistake before making the transfer, leave the order unpaid and contact us, and we will cancel it. After the payment is confirmed and the credit is sent, it cannot be reversed.
Sending to other countries as well? Our guide on how to top up a phone abroad explains the general process.
Frequently asked questions
Why is Flow priced lower than Digicel?
Prices are set separately for each network, so the same JMD amount costs a different number of pounds. You will see both on the Jamaica top-up page.
Do I need to include the 1 before 876?
Yes. Enter the full number as 1 876 followed by the seven local digits.
Can I top up a Jamaican landline?
No. Only prepaid Digicel and Flow mobile numbers can receive this credit.