Delivery Information
How and when you receive your order depends on what you buy. Every order is processed once your bank transfer has reached our account.
Voucher codes, PINs, eSIMs and unlock codes
These are sent by email to the address on your order, with instructions on how to use them. An eSIM arrives as a QR code to scan on your phone. There is no delivery charge. If you cannot see the email, please check your spam or junk folder before contacting us.
Top-ups and bundles
International top-ups, UK direct top-ups and bundle activations are applied directly to the mobile number you gave us, and we email you when it has been sent. There is no delivery charge. Please check the number, including the country code for international top-ups, before you order, because a top-up sent to a wrong number cannot be reversed.
SIM cards, phones and accessories
We post physical items with Royal Mail, or DHL Express for international orders if you prefer. You choose the service at checkout and the price is shown before you pay. Postage is worked out from the weight of your order: a single SIM card weighs about 20 g, and a pack of 100 SIMs about 2 kg.
UK
- Royal Mail 2nd Class Signed: from £2.95
- Royal Mail 1st Class Signed: from £3.90
- Royal Mail Special Delivery Next Day (£500 cover): from £9.95
Europe
- Royal Mail International Standard, Signed or Tracked: from £9.95
- Royal Mail International Tracked & Signed: from £9.99
- DHL Express: from £45
Rest of the world
- Royal Mail International Standard, Signed, Tracked or Tracked & Signed: from £15.95
- DHL Express: from £45
Heavier parcels cost more, and signed services need a signature on delivery. For orders outside the UK, any import duty, tax or customs charge in the destination country is paid by the recipient.
How long it takes
We start as soon as your payment arrives. Many UK bank transfers arrive quickly, but some banks hold a first payment to a new payee for checks, and some orders need extra security checks, so we do not promise a fixed time. Unlock codes depend on the manufacturer and network, and the product page shows the usual waiting time. Posted items are dispatched after payment and arrive in line with the postal or courier service you chose; international parcels can also be held by customs in the destination country.
Something not arrived?
Email info@myphonecard.co.uk with your order number and we will check it for you. See also our refunds and cancellations page.